When something goes wrong in a customer service situation, some people will seize the opportunity to berate their server or make an employee feel bad. They use the moment to grab a tiny amount of power.
But by using this opportunity to feel important, they give up what is best for them in the long term. They throw away great future benefits for a small hit, and in the case of restaurants, they forget about the free meal.
In this episode:
- Why people get mad at customer service employees
- Don’t trade your power for attention
- Don’t forget the free meal